Frequently asked questions
Quick answers to what customers ask us most. Don't see yours? Call 805-965-6326 or send us a message.
What are your hours?
Monday to Friday, 8:00 AM to 4:30 PM. We're closed Saturday and Sunday.
After-hours emergency service is available: call 805-965-6326. Please call rather than email or send a message, so we can reach you right away.
What areas do you serve?
Santa Barbara County's South Coast and the Santa Ynez Valley: Santa Barbara, Goleta, Isla Vista, Montecito, Carpinteria, Solvang, Santa Ynez, Buellton, Los Olivos, Ballard. Not sure if you're in our area? Call and ask. See areas we serve.
Are your quotes free?
Quotes on new and replacement equipment are free: a new furnace, air conditioner, heat pump or ductless system. Repairs are not quoted free. Finding and pricing a repair is billed at our hourly rate.
How much does a service call cost?
$150 an hour, port to port (from when the technician leaves our shop to when they return), with a one-hour minimum, then 15-minute increments. Work after hours is billed at 1.5 times the rate, and holidays at 2 times. A flat $10 truck charge is added to each invoice, because of high fuel costs; there's no other dispatch fee. Parts are extra, and refrigerant is billed by the pound. The full terms are in our Terms & Conditions.
Are there rebates on new equipment?
Often, yes. Carrier runs its Cool Cash rebates in the spring and fall, and local programs offer rebates for switching from gas or wood heat to an electric heat pump. See HVAC rebates in Santa Barbara for what's open now, and ask us which apply when we quote your system.
Do you offer payment plans?
We don't work with finance companies, but we do offer short-term payment plans. Ask us about one when you get your quote.
Do you offer extended warranties?
Yes. On new residential installations we offer extended labor plans: Climate Shield Complete from AIG on Carrier equipment, and JB Warranties on Mitsubishi Electric. They add labor coverage on top of the manufacturer's parts warranty, with no deductible. See the warranty sections on our Carrier and Mitsubishi Electric pages, or ask us when we quote your system.
Do you work with home warranty companies?
No, we don't work with home warranty companies.
What brands do you install?
We're a Carrier factory-authorized dealer and a Mitsubishi Electric Diamond Contractor, and we install other brands too: see brands we install.
Do you service commercial buildings and refrigeration?
Yes. We service and install commercial HVAC, including exhaust fans and air balancing, and commercial refrigeration.
Do you do ECC (HERS) testing?
Yes, for other contractors' projects, through our testing service at mtestpros.com. An ECC rater must be independent of the installer, so we don't ECC-test systems we install ourselves. See HERS (ECC) and acceptance testing.
How do I book a visit?
Press Schedule online at the top of any page to pick a time, call 805-965-6326, or send us a message.
How do I see my invoice or pay a bill?
In our customer portal, where you can see your invoices and pay online. Or call the office.
Are you licensed?
Yes. California Contractor License #399854.
How long have you been in business?
Since 1980. We're a family-owned company based at 5531 Ekwill St in Santa Barbara.
Book a visit online
Pick a time for a service call, commercial refrigeration service, or a free estimate on a new furnace, air conditioner or heat pump. Your visit goes straight onto our schedule.
Or call 805-965-6326 (Mon–Fri 8:00 AM – 4:30 PM), or email service@crockerair.com.